PRIVACY POLICY

At Patchouli Fair, protecting your privacy is extremely important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

Information We Collect

When you register with or shop at Patchouli Fair, we may collect the following personal information:

Your name
Postal and billing address
Email address
Contact telephone number
Order and purchase details

If you place an order, payment is processed securely via trusted third-party payment providers. Patchouli Fair does not store or retain your credit or debit card details.

We keep a record of this information so that we can:

Process and fulfil your orders
Provide customer support
Maintain records of purchases
Improve our products and services

Shopping History

We may keep a record of your shopping history to help us better understand our customers and improve our collections.

Where you have given consent, we may also use this information to send relevant updates about new products, offers or news from Patchouli Fair.

You may unsubscribe from marketing communications at any time.

Email Correspondence

If you contact us by email, we may keep a record of the correspondence. This helps us respond effectively to enquiries and maintain a high level of customer service.

How We Use Your Personal Information

We use personal information only where necessary to:

Process orders and payments
Send order confirmations and delivery updates
Respond to enquiries or customer service requests
Provide information about our products or promotions (where consent has been given)

Sharing Your Information

We may share limited personal information with trusted third-party service providers where necessary to operate our business, including:

Payment processors
Delivery and logistics providers
Fraud prevention services

These partners receive only the information required to perform their specific service and are required to keep your data secure.

Patchouli Fair will never sell, rent or share your personal information with third parties for marketing purposes.

Financial Information

Patchouli Fair does not store customer financial details. All payments are handled securely by accredited payment providers.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use the site.

Cookies are small text files stored on your device that allow the website to recognise your preferences and improve functionality.

You can control or disable cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Email: info@patchoulifair.co.uk